• Pierre, SD, USA
  • Full Time

Scope of Job  

The primary objective of this position is to create, coordinate, and maintain standardized work documentation across the BankWest enterprise. This includes Procedures, Work Instructions, Policies, Forms, and Job Descriptions. This position will provide banking expertise to Owners and Subject Experts through the development, review, and maintenance of all work documentation according to established service levels.


Primary Duties  

Responsible for the development and standardization of work documentation across the Enterprise, providing expertise in the creation of new and maintenance of existing work documentation. Serve as the Enterprise control point to ensure the ongoing integrity of standardized work documentation.

Provide support and input in the development, maintenance, and review of new and existing Procedures, Work Instructions, and Policies, across the Enterprise.

Serve as a control point in collaboration with Procedure Owners and Subject Experts to ensure established Processes are followed for System, Workflow, Audit, and Compliance changes and updates in work documentation.

Deliver expertise and education on documentation standards and requirements, ensuring the continuity of established documentation standards and change processes.

Establish and adhere to service level agreements for all assigned work. Responsible to work collaboratively with a high level of communication toward Owners, Subject Experts, and Users.

Provide expertise and direction to Teams formed to develop new or amend existing work documentation. Provide subject expertise in procedure documentation and input for work process.

Partner with the Software Application Administrator to facilitate system workflow for scheduled documentation reviews and changes. Provide work support o Procedure software changes as needed.

Partner with the Software Application Administrator on the review, creation, and modification of bank-wide forms. Serve as Subject Matter Expert for creating forms through DocuSign.

Serve as a Subject Matter Expert in the use of Enterprise Procedure software. Provide expertise and training support to Users as required.


Secondary Duties  

Work as a team with departmental counterparts on planning and implementing assigned projects and products.

   Participate on various committees and project teams as deemed appropriate by management.

Attend, actively participate in organization, job specific training offered, and Quality Service programs.

Adhere to all applicable Policies and Procedures of BankWest organization.

Community involvement is strongly encouraged.

Other duties as assigned.



Education   (The minimum qualifications for internal/external applicants)

A high school diploma or equivalent.

Some post-secondary education preferred.


Experience   (The minimum qualifications for internal/external applicants)

3 years' experience in related field.

An in-depth knowledge in cross functional areas of Banking including; applied technology, deposit and loan operations, retail banking and project management practices.

Ability to provide mentoring and coaching support.


Special Skills  

Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.

   Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.

Strong interpersonal skills to ensure effective communication with external and/or internal customers.

Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.

Knowledge of banking terminology and procedures.

Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.

Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.

BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

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